DNP 3 Year Advance Exchange (AE) Service Contract
DNP 3-year Advance Exchange (AE) Service Contract helps to maximize the up time
during peak usage periods, protecting revenue streams generated from photo
Print Head coverage more than twice the standard warranty!
Swap" units guaranteed to ship via 2-day service
made with genuine parts by factory-trained and certified
AE Service Contracts may be purchased at the time of purchase, or after purchase, but within 30 days of date of purchase. Proof of purchase must be sent in with registration in order for plan
to be activated.
To Obtain Service:
DNP Technical Support is provided
at 1-855-367-7604 or [email protected] from 9am to 5pm, Eastern
Standard Time (EST), Monday through Friday. Holidays are excluded.
Technical Support (Add "Emergency Request" to Subject Line).
Mon-Fri 6am-8am \ 5pm-12am EST, Sat-Sun 6am-12am EST.
Advanced unit exchange the next business day via 2-day shipping if
the call is received before 2pm EST, Monday through Friday.
- If a call is received on Saturday
or Sunday, the replacement unit will be shipped the next business
- The Advance Exchange unit may be a new or
- DNP will cover the shipping costs of the
2-day "hot swap" and call tag the return unit via ground
shipping in the lower 48 USA
- If a call is received by 2:00PM EST and a
replacement unit has been approved by 2:00PM EST, a replacement unit will be
shipped same day via 2-day shipping.
- For calls received and replacement units approved
after 2:00PM EST, a replacement unit will be shipped the next business day via
- At time of call, customer will be given a Return
Material Authorization (RMA) number after the authorized DNP Technician has
determined a replacement is required. Customer must mark the shipment with the
RMA number and return the defective Printer to the DNP IMSA repair facility
within three (3) business days of receiving the replacement unit.
- The defective Printer will be shipped using original
packaging or ample packing materials and protective pads to prevent shipping
damage. Such shipping costs shall be paid by DNP via call tag.
- Title to the replacement Printer shall at all times
remain with DNP IMSA unencumbered by Customer until the defective Printer is
received, inspected, and accepted by DNP IMSA at the agreed upon Service
Location, at which time title to the replacement unit shall transfer to Customer
and title to the defective Printer shall transfer to DNP IMSA.
- Risk of loss for the defective Printer and the
replacement unit shall remain with Customer and DNP IMSA (as applicable) until
title to each unit transfers in accordance with the process described above, at
which time, risk of loss for the defective Printer and replacement unit shall
transfer to DNP IMSA and Customer (as applicable).
Please review the Service Agreement Terms and
Conditions for details and exclusions. DNP IMSA reserves the sole and
absolute authority to determine whether a Printer is covered by this Service
Valid only in the Lower 48 USA