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DNP Advance Exchange (AE) Service Contract

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Your Price: $395.00
DNP Advance Exchange (AE) Service Contract
Part Number: DNP-AE2
Availability: In Stock

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DNP 3 Year Advance Exchange (AE) Service Contract

DNP 3-year Advance Exchange (AE) Service Contract  helps to maximize the up time during peak usage periods, protecting revenue streams generated from photo sales. 


Register online: Click Here
  • Thermal Print Head coverage more than twice the standard warranty!
  • "Hot Swap" units guaranteed to ship via 2-day service
  • Repairs made with genuine parts by factory-trained and certified technician

AE Service Contracts may be purchased at the time of purchase, or after purchase, but  within 30 days of date of purchase. Proof of purchase must be sent in with registration in order for plan to be activated.

Please Note:
  1. DNP Technical Support is provided at 1-855-367-7604 or [email protected] from 9am to 5pm, Eastern Standard Time (EST), Monday through Friday. Holidays are excluded.
    •  Emergency Technical Support (Add "Emergency Request" to Subject Line).   Mon-Fri 6am-8am \ 5pm-12am EST, Sat-Sun 6am-12am EST.
  2. Advanced unit exchange the next business day via 2-day shipping if the call is received before 2pm EST, Monday through Friday.
    •  If a call is received on Saturday or Sunday, the replacement unit will be shipped the next business day. 
  3. The Advance Exchange unit may be a new or refurbished model.
  4. DNP will cover the shipping costs of the 2-day "hot swap" and call tag the return unit via ground shipping in the lower 48 USA
To Obtain Service:
  1. If a call is received by 2:00PM EST and a replacement unit has been approved by 2:00PM EST, a replacement unit will be shipped same day via 2-day shipping.
  2. For calls received and replacement units approved after 2:00PM EST, a replacement unit will be shipped the next business day via 2-day shipping.
  3. At time of call, customer will be given a Return Material Authorization (RMA) number after the authorized DNP Technician has determined a replacement is required. Customer must mark the shipment with the RMA number and return the defective Printer to the DNP IMSA repair facility within three (3) business days of receiving the replacement unit.
  4. The defective Printer will be shipped using original packaging or ample packing materials and protective pads to prevent shipping damage. Such shipping costs shall be paid by DNP via call tag.
  5. Title to the replacement Printer shall at all times remain with DNP IMSA unencumbered by Customer until the defective Printer is received, inspected, and accepted by DNP IMSA at the agreed upon Service Location, at which time title to the replacement unit shall transfer to Customer and title to the defective Printer shall transfer to DNP IMSA.
  6. Risk of loss for the defective Printer and the replacement unit shall remain with Customer and DNP IMSA (as applicable) until title to each unit transfers in accordance with the process described above, at which time, risk of loss for the defective Printer and replacement unit shall transfer to DNP IMSA and Customer (as applicable).
  7. Please review the Service Agreement Terms and Conditions for details and exclusions. DNP IMSA reserves the sole and absolute authority to determine whether a Printer is covered by this Service Contract.

Valid only in the Lower 48 USA


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